This page contains answers to some of the most common
questions that are asked of Fundraise Now! and is intended as use for general information purposes only and
not a our operation policy. The items outlined below are subject to change as needed. If you have questions please contact
us. We look forward to hearing from you.
1. How long has Fundraise Now! been in business?
We are entering our sixth year of offering quality fundraising products to various groups. Fundraise
Now! has grown into a major fundraising force for schools, school clubs, churches, daycares and any other group or organization
that is interested in fundraising. We have expanded our products to include candles, dry mixes, and seasonal brochures
for every occasion.
2. Where is Fundraise Now! located?
Fundraise Now! corporate offices are located in Forney, TX, which is just east of Dallas.
3. How much profit will our group earn by using your
fundraising products?
The profit that your group will earn is
based upon the fundraising program you use (Butter Briad, Little Caesars Pizza Kits, cookie dough, etc.), number of
participants enrolled in your fundraiser and/or the total amount of units sold. Please contact Fundrasie Now! and let us
know the fundraising program your group is interested in along with other necessary information such as: the name
of your group, the type of group (school, church, club, etc.) and enrollment, so we can provide you with the appropriate information.
4. Is there a minimum order required before
submitting our fundraiser to be processed?
The
minimum order requiremnent varies by delivery location but in most cases is as low as 50 units.
5. What quality can our group expect
from Fundraise Now!? Fundraise Now! offers only the highest
quality products. All of our products are 100% customer satisfaction guranteed. 6. How long can your frozen cookie dough set out before it needs storage? Our cookie dough is one of the most consumer friendly on the market. Our cookie
dough can thaw completely out and be refrozen or refrigerated without affecting the quality of the cookie dough. It can set
out for approximately 10 hours without any type of refrigeration. Any orders that your participants can't deliver
to their supporters until the next day can be stored between their refrigerator and/or freezer until they have an
opportunity to deliver it to them. Remember, our frozen cookie dough can thaw completely out and be refrigerated or
refrozen several times without affecting it's quality.
7. What support does Fundraise Now! provide to our fundraising group?
Fundraise Now! will partner with your group throughout their fundraiser to insure their success.
Your sales representative will provide you with fundraising brochures, order forms and a parent letter so your
fundraiser will be ready for your group to distribute on the scheduled start date of your fundraiser. If your group is
doing a school wide fundraiser your Fundraise Now! sales representative will excite the students with
a kick off assembly for your school, promote the brochure(s) your group has chosen for their fundraiser, explain the incentives
to the students, go over the parent letter and discuss safety with them.
Fundraise Now! will also pack a separate envelope for your group sponsor that you can use to
mail the orders back to us with when your fundraiser is over. Inside the envelope you will find your sales
representative contact information, extra order forms, reminder letter and a delivery date letter. Should you think
of anything else your group may need please let your sales representative know.
8. What is required of our group to organize and place the order with Fundraise Now! once our
fundraiser is over?
Each order form must contain the student's
first and last name and the teacher/sponsor field must be filled out (if applicable) to properly fill the orders. Reconcile
the money with each child's order as they turn them in, making sure the amounts are correct. For student packed
orders, before mailing the order forms to Fundraise Now! alphabetize the orders by last name and
teacher sponsor (if applicable), mail the orders to Fundraise Now! in the self addressed envelope which
was provided by your sales representative. For case quantity orders a master excel tally sheet will be provided. The master
tally sheet will automatically tally the money and prodcut totals for each student and group fundriaser. Mail a copy of the
master tally sheet to us for order processing. 9.
Paymnet methods.
For fastest order processing and delivery we recommend enclosing the
full amount of the funds collected from the fundriaser with your fundraiser order. Once the orders are processed and
shipped for delivery a profit check will be issued to your group. Or, if you prefer, you can mail the orders to us without
payment and once we enter the orders for fulfillment we will email an invoice to the group sponsor for payment. Orders will
not be processed until paymnet has been received by Fundraise Now!. Public School Purchase Orders are accepted from Fundraise
Now!. Payment must be made by Cashier's Check; Certified Check; money or postal order, or group check. No personal
checks will be accepted! Payment by credit card is not available at this time.
10. When
can we expect delivery of our fundraiser? Orders
will be shipped once the fundraisaer paymnet has been successfully processed. Orders are usually shipped 14 - 21
days after Fundraise Now! has received your orders. Your delivery time may take longer if your
fundraiser is scheduled for the Holidays.
11. What can our group expect to happen on delivery day?
If you are a local customer using the student pack and set up option, your delivery will be made to a central
location such as a cafeteria or gymnasium where all the orders will be separated by student and/or teacher. If the orders
are shipped by the master case, volunteers will be needed to help sort and distribute the orders for each participant. If
using a fall brocure (no frozen foods) your orders will be set up by teacher master carton with a label on
the side indicating which student orders are packaged individually inside each carton. No orders will be allowed to be picked
up or leave the delivery area until Fundraise Now! is completely finished with the delivery process. This will insure
that all the orders have been delivered and set up properly by Fundraise Now! and allow us the opportunity to explain
to the sponsor how the orders are set up, allowing for easy distribution to the students at the time of pick up.
12. What should we do if someone was missing
something in their order?
A reconciliation form will be included
with your delivery. Notify your group that if they have any discrepancies they need to let you know within 5 business
days so you can get their issues resolved promptly. As people inform you of their discrepancies (over/short/damage)
properly fill out the order reconciliation form, then fax the form to the number on the form. Note: ONLY
1 order reconciliation form may be submitted. Your order will be shipped out via commercal freight company within 7
business days of Fundraise Now! having received your order. If there are any special instructions such as early
closing, don't deliver until after a certain date, etc, make sure to include them on you reconciliation form. Cookie dough
will be packed in dry ice, so when you get your order, make sure to put it in the refrigerator until the person who needed
it can pick it up.
13.
How long will it take for me to hear from you once I have left you a voice mail or sent you an e-mail?
We normally return messages the same business day if you leave a work number and a home phone
number, but sometimes we may have to wait until the next business day to return your call. If we don't respond to
your message within 24 hours please try again or send us an email from this site with the information needed that is
discussed in question #3. We look forward to hearing from you!
