This page contains answers to some of the most common
questions that are asked of Fundraise Now! and is intended as use for general information purposes only and
not a our operation policy. The items outlined below are subject to change as needed. If you have questions please contact
us. We look forward to hearing from you.
1. How long has Fundraise Now! been in business?
Fundraise Now! has been in business since 2002. Fundraise Now! has grown into a major fundraising force for
schools, school clubs, churches, daycares and any other group or organization that is interested in fundraising. We have
expanded our products to include candles, dry mixes, and seasonal brochures for every occasion.
2. Where is Fundraise Now! located?
Fundraise Now! corporate offices are located in Forney, TX, which is just east of Dallas.
3. Is there a minimum order required before submitting our fundraiser to be processed?
The minimum order requiremnent is 100 items. If your combine fundraiser
totals is below 100 items order processing is subject to approval and a customer pick up will need to be arranged
with your sales consultant.
5. What quality can our group expect from
Fundraise Now!?
Fundraise Now! offers only the highest quality
products. All of our products are 100% customer satisfaction guranteed.
6. How long can the Butter Braid
Frozen Pastry Dough and Little Caesars Pizza Kit set out before needing to be refrozen?
Butter Braid Frozen Pastry Dough is a one of a kind, fresh, hand braided pastry for fundraising that can set
out for up to 4 hours, out of direct sunlight in an air condtioned room. If the product will need to be out longer than 4
hours we recommend storing them in a freezer or covering them with blankets or having the participants bring coolers
to place them in and keep them cold.
Little Caesars Pizza Kit Fundraising Program states that the pizza kits can set out for 4-6 hours after delivery.
7. What support does Fundraise Now! provide to our fundraising group?
Fundraise Now! will partner with your group throughout their fundraiser to insure their success.
Your sales representative will provide you with fundraising brochures, order forms, a participant letter, fundraiser
reminder form, and delivery date reminder form at the start of your fundraiser. If your group is doing a school wide
fundraiser your Fundraise Now! sales representative will excite the students with a kick off assembly
for your school, promote the brochure(s) your group has chosen for their fundraiser, explain the incentives to the students,
go over the participant letter and discuss safety with them. Should you think of
anything else your group may need please let your sales representative know.
8.
What is required of our group to organize and place the order with Fundraise Now! once our fundraiser is over?
Fundraise
Now! will provide order tally sheets for the sponsor to use to place thieir order.
9.
Paymnet methods.
Public School Purchase Orders are accepted from Fundraise Now!. Other
organizations will need to pay by Cashier's Check; Certified Check; money or postal order, or organization check. No
personal checks will be accepted! Payment by credit card is not available.
10. When can we expect delivery of our fundraiser?
Butter Braid Frozen Pastry Dough orders are delivered within 15 business
days of receipt.
Little Caesars Pizza Kit deliveries are scheduled before
the start of your fundraiser in most cases.
11. What can our
group expect to happen on delivery day?
If you are using the prepack
and set up option, your delivery will be made to a central location such as a cafeteria or gymnasium where all the orders
will be separated by participant. No orders will be allowed to be picked up or leave the delivery area until Fundraise
Now! is completely finished with the delivery process. This will insure that all the orders have been delivered
and set up properly by Fundraise Now! and allow us the opportunity to explain to the sponsor how the orders are
set up, allowing for easy distribution to the students at the time of pick up. Participants should not arrive to pick up their
order until after the delivery has been completed by Fundraise Now!
12.
What should we do if someone was missing something in their order?
A
reconciliation form will be included with your delivery. Notify your group that if they have any discrepancies they
need to let you know within 5 business days so you can get their issues resolved promptly. As people inform you of their
discrepancies (over/short/damage) properly fill out the order reconciliation form, then fax the form to the number on the
form. Note: ONLY 1 order reconciliation form may be submitted. Your order will be shipped
out via commercal freight company within 7 business days of Fundraise Now! having received your
order. If there are any special instructions such as early closing, don't deliver until after a certain date, etc, make sure
to include them on you reconciliation form. Cookie dough will be packed in dry ice, so when you get your order, make sure
to put it in the refrigerator until the person who needed it can pick it up.
13. How long will it take for me to hear from you once I have left you a voice mail or sent you an
e-mail?
We normally return messages the same business day if
you leave a work number and a home phone number, but sometimes we may have to wait until the next business day to return
your call. If we don't respond to your message within 24 hours please try again or send us an email from this site with
the information needed that is discussed in question #3. We look forward to hearing from you!
